We're here to help you get the most out of Mithly.
If you need help with your account, have questions about our services, or want to report an issue, reach out to us directly:
Email: support@mithly.app
We typically respond within 24 hours.
Tap "Forgot password" on the login screen and follow the instructions sent to your email to reset your password.
Contact your gym's front desk or reach out to us at support@mithly.app for help with membership changes.
In the Mithly app, open your profile and choose Payment Methods to add a card or change which card is charged. Your gym's front desk can also update it for you.
You can request account deletion by emailing support@mithly.app. We will process your request and confirm once your data has been removed.
Payments are processed securely by our payments partner — card details never touch Mithly's servers. If you're experiencing issues, please contact support@mithly.app with details and we'll help resolve it.
Try closing and reopening the app, or updating to the latest version from the App Store. If the issue persists, email us with a description of the problem and your device model.
We love hearing from our users. If you have suggestions for how we can improve Mithly, send us an email at support@mithly.app.
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